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CUSTOMER SERVICE

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       Ordering

 

All orders are placed via our online ordering services. You will be provided a confirmation number upon the successful completion of an order. If you did not receive a confirmation number there is a high likelihood that the order was not successful. Please Contact VIP LINE via our Contact information in order to resolve incomplete orders, or to confirm the status of any orders which you have placed.

 

 

           Payment, Pricing & Promotions

 

All pricing of items is subject to change at any given time. All pricing for items will be applied to the time and date of any completed and confirmed orders.

 

Promotions and sale prices are often available, however the duration of any promotions and sales will vary. Promotional pricing will be only applied to orders under which items are purchased during the active duration of the promotion. All payments are made through PayPal, if you don't have account it is recommendable for you to sign up at PayPal. Why PayPal - it is a very secure payment, your credit card details will not be stored by our system, all transactions are secure. Get more info at: www.paypal.com

 

 

            Viewing Orders

 

Order confirmation and details will be sent to the email address provided to us during the checkout process. If you chose to register as a user with VIP LINE, you may log in at any time to view the current status and details of your order. You may also contact VIP LINE to inquire as to the status of your order via our provided contact resources.

            Shipping & Delivery

 

VIP LINE  aims to have all products delivered as quickly as possible.

 

We regularly ship small or large orders via the selected choice of delivery service, chosen during the check out stage of any purchases made on www.viplineme.com The physical count of shipment packages is dependent on the size of the order and may vary.

 

All packages are inspected by our shipping manager and undergo a final quality check before being sent out to ensure that all items are accounted for prior to dispatch.

 

Please allow the standard delivery times as outlined by the shipping carrier and shipment method selected during the checkout phase. Please note that the shipment time frame begins from the moment an order is collected by the carrier and leaves our warehouse.

 

 

          Privacy & Security

 

VIP LINE adheres to the strictest privacy and security standards.  All Customer information, orders and payment information is kept private and confidential, as outlined in the VIP LINE privacy policy.  

 

You may choose to provide VIP LINE with personal information when you visit our site. If you would prefer that we not collect any personal information from you, please do not provide us with any such information.

 

 

         Returns & Replacements

 

VIP LINE offers returns for most items within 14 days of receipt of shipment. To qualify for a full refund or replacement the items are subject to conditions listed below.

> Items must be in a new and unused condition

> Items must be returned with all original packaging and accessories

> Damaged and defective items must be returned without any indication of customer use or tampering